{"id":12795,"date":"2026-04-29T13:07:39","date_gmt":"2026-04-29T10:07:39","guid":{"rendered":"https:\/\/shalawallet.com\/?page_id=12795"},"modified":"2026-04-29T14:03:32","modified_gmt":"2026-04-29T11:03:32","slug":"yardim-merkezi","status":"publish","type":"page","link":"https:\/\/shalawallet.com\/en\/yardim-merkezi\/","title":{"rendered":""},"content":{"rendered":"<div id=\"text-798964712\" class=\"text\">\n\t\t\n\n<h1 class=\"thin-font\">SIK\u00c7A SORULAN SORULAR<\/h1>\n<h5 class=\"thin-font\">Shala Wallet \u00fcr\u00fcnleri hakk\u0131nda merak etti\u011finiz t\u00fcm detaylar\u0131 a\u015fa\u011f\u0131da bulabilirsiniz.<\/h5>\n<h5 class=\"thin-font\">Daha fazla bilgi almak i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/h5>\n\t\t\n<style>\n#text-798964712 {\n  font-size: 0.9rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<section class=\"section\" id=\"section_303054521\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"text-2619064745\" class=\"text\">\n\t\t\n\n<h2 data-section-id=\"1cewr1j\" data-start=\"184\" data-end=\"207\">\u00a0<\/h2>\n<h2 style=\"text-align: left;\" data-section-id=\"1cewr1j\" data-start=\"184\" data-end=\"207\"><strong>Genel \u00dcr\u00fcn Bilgileri<\/strong><\/h2>\n<h3 style=\"text-align: left;\" data-section-id=\"800x7h\" data-start=\"209\" data-end=\"232\">Shala Wallet nedir?<\/h3>\n<p style=\"text-align: left;\" data-start=\"233\" data-end=\"421\">Shala Wallet; hakiki deri, al\u00fcminyum kart koruyucu ve mekanizmal\u0131 kart \u00e7\u0131karma sistemiyle \u00fcretilen ak\u0131ll\u0131 c\u00fczdan markas\u0131d\u0131r. G\u00fcnl\u00fck kullan\u0131mda daha kompakt, d\u00fczenli ve pratik ta\u015f\u0131ma sunar.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"5kog7\" data-start=\"423\" data-end=\"451\">C\u00fczdanlar ka\u00e7 kart al\u0131r?<\/h3>\n<p style=\"text-align: left;\" data-start=\"452\" data-end=\"638\">Modeline g\u00f6re de\u011fi\u015fmektedir. Standart modellerimizin \u00e7o\u011funda mekanizma b\u00f6l\u00fcm\u00fcnde <strong data-start=\"533\" data-end=\"565\">Holds 5 Embossed or 7 Flat Cards<\/strong> kapasitesi bulunur. Twin ve MagDuo modellerinde kapasite daha y\u00fcksektir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"117x9vh\" data-start=\"640\" data-end=\"677\">Kartlar mekanizmadan nas\u0131l \u00e7\u0131kar?<\/h3>\n<p style=\"text-align: left;\" data-start=\"678\" data-end=\"805\">Alt b\u00f6l\u00fcmde bulunan mandala bast\u0131\u011f\u0131n\u0131zda kartlar s\u0131ral\u0131 \u015fekilde yukar\u0131 \u00e7\u0131kar. B\u00f6ylece kartlar\u0131n\u0131za tek hamlede ula\u015fabilirsiniz.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"4axe9i\" data-start=\"807\" data-end=\"830\">RFID koruma var m\u0131?<\/h3>\n<p style=\"text-align: left;\" data-start=\"831\" data-end=\"927\">Evet. T\u00fcm modellerimizde kart bilgilerinizin izinsiz okunmas\u0131na kar\u015f\u0131 RFID koruma bulunmaktad\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"o7m0z0\" data-start=\"929\" data-end=\"960\">T\u00fcm \u00fcr\u00fcnler hakiki deri mi?<\/h3>\n<p style=\"text-align: left;\" data-start=\"961\" data-end=\"1073\">C\u00fczdan modellerimizde hakiki deri kullan\u0131lmaktad\u0131r. CP modeli ise al\u00fcminyum kart koruyucu olarak \u00fcretilmektedir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1lecjeq\" data-start=\"1075\" data-end=\"1109\">Al\u00fcminyum kart koruyucu nedir?<\/h3>\n<p style=\"text-align: left;\" data-start=\"1110\" data-end=\"1229\">Kartlar\u0131n\u0131z\u0131 ezilme, k\u0131r\u0131lma ve da\u011f\u0131n\u0131kl\u0131\u011fa kar\u015f\u0131 koruyan, ayn\u0131 zamanda mekanizma sistemini ta\u015f\u0131yan dayan\u0131kl\u0131 g\u00f6vdedir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"brdoog\" data-start=\"1231\" data-end=\"1265\">Mekanizma tamir edilebilir mi?<\/h3>\n<p style=\"text-align: left;\" data-start=\"1266\" data-end=\"1382\">Evet. Mekanizma servis verilebilir yap\u0131dad\u0131r. Gerekli durumlarda par\u00e7a de\u011fi\u015fimi ve tamir deste\u011fi sa\u011flanabilmektedir.<\/p>\n<p data-start=\"1266\" data-end=\"1382\">\u00a0<\/p>\n<hr data-start=\"1384\" data-end=\"1387\" \/>\n<h2 data-section-id=\"181jw6u\" data-start=\"1389\" data-end=\"1404\">\u00a0<\/h2>\n<h2 style=\"text-align: left;\" data-section-id=\"181jw6u\" data-start=\"1389\" data-end=\"1404\"><strong>Model Se\u00e7imi<\/strong><\/h2>\n<h3 style=\"text-align: left;\" data-section-id=\"f4xblv\" data-start=\"1406\" data-end=\"1433\">Hangi model bana uygun?<\/h3>\n<p style=\"text-align: left;\" data-start=\"1435\" data-end=\"1910\"><strong data-start=\"1435\" data-end=\"1444\">Mini:<\/strong> G\u00fcnl\u00fck kullan\u0131m ve kompakt yap\u0131 isteyenler i\u00e7in<br data-start=\"1492\" data-end=\"1495\" \/><strong data-start=\"1495\" data-end=\"1506\">Pocket:<\/strong> \u0130nce ve hafif kullan\u0131m isteyenler i\u00e7in<br data-start=\"1545\" data-end=\"1548\" \/><strong data-start=\"1548\" data-end=\"1557\">Book:<\/strong> Kapakl\u0131 klasik c\u00fczdan isteyenler i\u00e7in<br data-start=\"1595\" data-end=\"1598\" \/><strong data-start=\"1598\" data-end=\"1611\">Multiple:<\/strong> Daha fazla b\u00f6lme ve geni\u015f kullan\u0131m isteyenler i\u00e7in<br data-start=\"1662\" data-end=\"1665\" \/><strong data-start=\"1665\" data-end=\"1674\">Dual:<\/strong> Ayr\u0131labilir kart koruyucu ve c\u00fczdan\u0131 bir arada isteyenler i\u00e7in<br data-start=\"1737\" data-end=\"1740\" \/><strong data-start=\"1740\" data-end=\"1747\">CP:<\/strong> Sadece kart ta\u015f\u0131yan minimal kullan\u0131c\u0131lar i\u00e7in<br data-start=\"1793\" data-end=\"1796\" \/><strong data-start=\"1796\" data-end=\"1805\">Twin:<\/strong> Y\u00fcksek kart kapasitesi isteyenler i\u00e7in<br data-start=\"1844\" data-end=\"1847\" \/><strong data-start=\"1847\" data-end=\"1858\">MagDuo:<\/strong> Y\u00fcksek kapasite ve m\u0131knat\u0131sl\u0131 kapak isteyenler i\u00e7in<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1qcaryn\" data-start=\"1912\" data-end=\"1938\">En ince model hangisi?<\/h3>\n<p style=\"text-align: left;\" data-start=\"1939\" data-end=\"1995\">Pocket modelimiz en ince ve hafif se\u00e7eneklerden biridir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1k7jjc0\" data-start=\"1997\" data-end=\"2041\">En y\u00fcksek kart kapasitesi hangi modelde?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2042\" data-end=\"2105\">Twin ve MagDuo modellerimiz y\u00fcksek kart kapasitesi sunmaktad\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"12eedvy\" data-start=\"2107\" data-end=\"2147\">Bana uygun modeli nas\u0131l se\u00e7ebilirim?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2148\" data-end=\"2250\">Kart say\u0131n\u0131z\u0131 ve kullan\u0131m al\u0131\u015fkanl\u0131\u011f\u0131n\u0131z\u0131 bize yazman\u0131z yeterlidir. Size en uygun modeli \u00f6nerebiliriz.<\/p>\n<p data-start=\"2148\" data-end=\"2250\">\u00a0<\/p>\n<hr data-start=\"2252\" data-end=\"2255\" \/>\n<h2 data-section-id=\"1f8r7pl\" data-start=\"2257\" data-end=\"2276\">\u00a0<\/h2>\n<h2 style=\"text-align: left;\" data-section-id=\"1f8r7pl\" data-start=\"2257\" data-end=\"2276\"><strong>Sipari\u015f ve Kargo<\/strong><\/h2>\n<h3 style=\"text-align: left;\" data-section-id=\"oo523b\" data-start=\"2278\" data-end=\"2317\">Sipari\u015fim ne zaman kargoya verilir?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2318\" data-end=\"2387\">Sipari\u015fleriniz genellikle <strong data-start=\"2344\" data-end=\"2387\">1 i\u015f g\u00fcn\u00fc i\u00e7inde kargoya verilmektedir.<\/strong><\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"7ycse9\" data-start=\"2389\" data-end=\"2423\">Sipari\u015flerde kargo \u00fccretli mi?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2424\" data-end=\"2462\">Hay\u0131r. Sipari\u015flerde kargo \u00fccretsizdir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1qqn8b8\" data-start=\"2464\" data-end=\"2505\">Kargo takip numaras\u0131 g\u00f6nderiliyor mu?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2506\" data-end=\"2576\">Evet. Sipari\u015finiz kargoya verildi\u011finde takip bilgisi payla\u015f\u0131lmaktad\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"4y70pn\" data-start=\"2578\" data-end=\"2625\">Hangi kargo firmas\u0131 ile g\u00f6nderim yap\u0131l\u0131yor?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2626\" data-end=\"2702\">Sipari\u015f kanal\u0131na g\u00f6re anla\u015fmal\u0131 kargo firmalar\u0131 ile g\u00f6nderim sa\u011flanmaktad\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1q9xzj9\" data-start=\"2704\" data-end=\"2738\">Hediye paketi yap\u0131yor musunuz?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2739\" data-end=\"2819\">Uygun d\u00f6nemlerde ve se\u00e7ili sipari\u015flerde hediye paketi deste\u011fi sunulabilmektedir.<\/p>\n<p data-start=\"2739\" data-end=\"2819\">\u00a0<\/p>\n<hr data-start=\"2821\" data-end=\"2824\" \/>\n<h2 data-section-id=\"31wpir\" data-start=\"2826\" data-end=\"2845\">\u00a0<\/h2>\n<h2 style=\"text-align: left;\" data-section-id=\"31wpir\" data-start=\"2826\" data-end=\"2845\"><strong>Garanti ve Tamir<\/strong><\/h2>\n<h3 style=\"text-align: left;\" data-section-id=\"xkew0w\" data-start=\"2847\" data-end=\"2876\">\u00dcr\u00fcnlerde garanti var m\u0131?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2877\" data-end=\"2934\">\u00dcr\u00fcnlerde ya\u015fanan sorunlarda tamir deste\u011fi sunulmaktad\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"12gzfl2\" data-start=\"2936\" data-end=\"2974\">Mekanizma bozulursa ne yapmal\u0131y\u0131m?<\/h3>\n<p style=\"text-align: left;\" data-start=\"2975\" data-end=\"3150\">Bizimle ileti\u015fime ge\u00e7erek \u00fcr\u00fcn\u00fc tamir i\u00e7in g\u00f6nderebilirsiniz. Dilerseniz gerekli durumlarda <strong data-start=\"3067\" data-end=\"3131\">kendiniz tamir edebilmeniz i\u00e7in video ve y\u00f6nlendirme deste\u011fi<\/strong> de payla\u015fabiliriz.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"17vno2g\" data-start=\"3152\" data-end=\"3182\">Tamirde \u00fccret al\u0131n\u0131yor mu?<\/h3>\n<p style=\"text-align: left;\" data-start=\"3183\" data-end=\"3232\">Tamir i\u015flemlerinde i\u015f\u00e7ilik \u00fccreti al\u0131nmamaktad\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"je9rob\" data-start=\"3234\" data-end=\"3268\">Kargo \u00fccretini kim kar\u015f\u0131l\u0131yor?<\/h3>\n<p style=\"text-align: left;\" data-start=\"3269\" data-end=\"3442\">Sipari\u015flerde kargo \u00fccretsizdir. Tamir veya servis amac\u0131yla g\u00f6nderilen \u00fcr\u00fcnlerde ise g\u00f6nderim ve geri d\u00f6n\u00fc\u015f kargo \u00fccretinin m\u00fc\u015fterimiz taraf\u0131ndan kar\u015f\u0131lanmas\u0131 beklenmektedir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1janzf2\" data-start=\"3444\" data-end=\"3481\">Mandal k\u0131r\u0131l\u0131rsa tamir edilir mi?<\/h3>\n<p style=\"text-align: left;\" data-start=\"3482\" data-end=\"3556\">Evet. Gerekli durumlarda mandal ve ilgili par\u00e7alar de\u011fi\u015ftirilebilmektedir.<\/p>\n<p data-start=\"3482\" data-end=\"3556\">\u00a0<\/p>\n<hr data-start=\"3558\" data-end=\"3561\" \/>\n<h2 data-section-id=\"iclgkq\" data-start=\"3563\" data-end=\"3581\">\u00a0<\/h2>\n<h2 style=\"text-align: left;\" data-section-id=\"iclgkq\" data-start=\"3563\" data-end=\"3581\"><strong>\u0130ade ve De\u011fi\u015fim<\/strong><\/h2>\n<h3 style=\"text-align: left;\" data-section-id=\"k9flhr\" data-start=\"3583\" data-end=\"3610\">\u0130ade ve de\u011fi\u015fim var m\u0131?<\/h3>\n<p style=\"text-align: left;\" data-start=\"3611\" data-end=\"3686\">Yasal s\u00fcreler kapsam\u0131nda kullan\u0131lmam\u0131\u015f \u00fcr\u00fcnlerde iade ve de\u011fi\u015fim m\u00fcmk\u00fcnd\u00fcr.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"p5044q\" data-start=\"3688\" data-end=\"3738\">Ki\u015fiselle\u015ftirme yap\u0131lan \u00fcr\u00fcnlerde iade var m\u0131?<\/h3>\n<p style=\"text-align: left;\" data-start=\"3739\" data-end=\"3812\">Hay\u0131r. Ki\u015fiselle\u015ftirme yap\u0131lan \u00fcr\u00fcnlerde iade ve de\u011fi\u015fim bulunmamaktad\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"j6m2x6\" data-start=\"3814\" data-end=\"3853\">Yanl\u0131\u015f \u00fcr\u00fcn geldiyse ne yapmal\u0131y\u0131m?<\/h3>\n<p style=\"text-align: left;\" data-start=\"3854\" data-end=\"3924\">Bizimle ileti\u015fime ge\u00e7meniz yeterlidir. En k\u0131sa s\u00fcrede destek sa\u011flan\u0131r.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1rvegy6\" data-start=\"3926\" data-end=\"3968\">Hasarl\u0131 teslim ald\u0131ysam ne yapmal\u0131y\u0131m?<\/h3>\n<p style=\"text-align: left;\" data-start=\"3969\" data-end=\"4040\">Paket ve \u00fcr\u00fcn g\u00f6rselleri ile birlikte bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n<p data-start=\"3969\" data-end=\"4040\">\u00a0<\/p>\n<hr data-start=\"4042\" data-end=\"4045\" \/>\n<h2 data-section-id=\"n5i8uy\" data-start=\"4047\" data-end=\"4065\">\u00a0<\/h2>\n<h2 style=\"text-align: left;\" data-section-id=\"n5i8uy\" data-start=\"4047\" data-end=\"4065\"><strong>Ki\u015fiselle\u015ftirme<\/strong><\/h2>\n<h3 style=\"text-align: left;\" data-section-id=\"1qe99o7\" data-start=\"4067\" data-end=\"4098\">\u00dcr\u00fcnlere isim yaz\u0131l\u0131yor mu?<\/h3>\n<p style=\"text-align: left;\" data-start=\"4099\" data-end=\"4153\">Se\u00e7ili modellerde ki\u015fiselle\u015ftirme uygulanabilmektedir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"3ttsyk\" data-start=\"4155\" data-end=\"4189\">Logo bask\u0131s\u0131 yap\u0131labiliyor mu?<\/h3>\n<p style=\"text-align: left;\" data-start=\"4190\" data-end=\"4265\">Kurumsal sipari\u015flerde adet durumuna g\u00f6re logo uygulamas\u0131 yap\u0131labilmektedir.<\/p>\n<h3 style=\"text-align: left;\" data-section-id=\"1ak289\" data-start=\"4267\" data-end=\"4309\">Kurumsal toplu sipari\u015f al\u0131yor musunuz?<\/h3>\n<p style=\"text-align: left;\" data-start=\"4310\" data-end=\"4393\">Evet. Kurumsal hediyelik ve toplu sipari\u015fler i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\t\t\n<style>\n#text-2619064745 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_303054521 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12795","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/pages\/12795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/comments?post=12795"}],"version-history":[{"count":9,"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/pages\/12795\/revisions"}],"predecessor-version":[{"id":12804,"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/pages\/12795\/revisions\/12804"}],"wp:attachment":[{"href":"https:\/\/shalawallet.com\/en\/wp-json\/wp\/v2\/media?parent=12795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}