How long is the change period in the products?
The exchange period is “14 DAYS” as of the invoice date, provided that the products you purchased from www.shalawallet.com are not used.
How Can I Perform the Exchange Process?
1- You must send the product / products you want to exchange together with the invoice to our central address on the invoice through our contracted cargo company, MNG Kargo.
2- After you ship the product, you can contact us via our WhatsApp Communication line +905316001585 or our fixed phone number +902125636933 and report the product you want to change.
3- Our relevant team will carry out your exchange process in line with the product you send and the information you provide.
Will I pay the shipping fee for the exchange?
1- If the purchased product arrived at your side with defective / faulty / wrong way, we will pay the shipping fee if you use the contracted cargo company to send the defective / faulty / wrong product to our address. If you ship with a different shipping company, we do not cover the shipping fee.
2- While sending the defective / faulty / non-defective products to us in the exchange process, the shipping fee and the shipping fee of your new product sent to you after the product replacement is reflected to you.
3- When you send your product that you have decided to exchange to us, you should pack it in a healthy way.
The Product I Replaced Is More Expensive Than The Product I Sent!
1- If the total amount of the products you want to change is higher than the amount of the product / products you send, the remaining amount is collected by Money Order / EFT payment method.
My order is defective / defective / incorrectly sent What should I do?
All the products we offer for sale pass the damage control while they are packaged for delivery to the cargo. If the rarely experienced product has reached you in a defective / faulty / wrong way, the process works as follows;
When your order is delivered to your address by the cargo officer, always check the outer package for damage before you receive the product and prepare a “Due Diligence Report” as soon as you see any damage.
In case of any damage you notice after order delivery, you should immediately contact the relevant cargo branch and ask them to prepare a “Due Diligence”. If the cargo branch does not help you, please inform us as soon as possible.
When you send the damaged product together with the Damage Detection Record to our Atak Office – Fatih Atasoy address, your product change or return process will be completed quickly and you will be informed about this.
How will I be refunded the amount I paid when I returned a product?
When you make a product return, after receiving acceptance approval from the product review, your money will be refunded by staying true to your form of payment.
- If you have made your payment with a credit card, your installment transactions will be returned to your card within 7 working days as a single withdrawal transaction.
- If you have made your payment with a debit card, your one-shot transaction will be returned to your bank account within 7 business days by money transfer / eft.
- If you have made your payment with a virtual card, your one-shot transaction will be returned to your card within 7 business days.
- If you have paid with the payment option at the door, the Iban number you will send to us will be returned within 7 working days.
Why hasn’t my product returned to my account?
There may be a problem with the Iban you provided. You can call our customer service for detailed information. 0212 563 69 33
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